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Planning to visit United Arab Emirates for treatment?

About UAE

United Arab Emirates (U.A.E) is a country on the west coast of the Arabian Gulf consisting of seven emirates - Abu Dhabi, Dubai, Sharjah, Ajman, Um-Al Quwain, Ras Al-Khaimah and Fujairah. The United Arab Emirates is situated on a peninsula in the Arabian Gulf and was formed in 1971. This fast developing coastal nation is bordered by Oman to the east and Saudi Arabia to the west and south. Iran is the closest country to it from the north.

Dubai: This is the most vibrant emirate of UAE and summarises the ambitious attitude of UAE. Dubai’s cosmopolitan flavor is matched by the city’s many restaurants and entertainment venues, which provide a truly international array of choices for the visitor. Dubai has a year-round sunny climate with rain a very rare occurrence, happening only a few times a year. Dubai is also famously known for its Shopping Experience.

Sharjah: This emirate is the cultural capital of UAE and has some of the most intriguing traditional architecture in the country. Archaeological museums, numerous traditional buildings, natural history museums and souks form the heart of this glorious emirate that can rival any destination to buy handicrafts from Iran, Pakistan and Afghanistan. Sharjah is also popularly known for its glorious past and promising future.

Abu Dhabi: This is the emirate that houses the capital city of UAE. Modern Abu Dhabi traces its origin to the rise of an important tribal confederation the Bani Yas - who also assumed control over Dubai in the 19th century. The dynamic growth and financial prowess made Abu Dhabi the richest city in the world as per a study in 2007. The oil wealth of UAE is the principal contribution of Abu Dhabi.

The Zulekha Advantage

Today the Zulekha Healthcare Group includes two multidisciplinary hospitals in Dubai and Sharjah as well as one diagnostic centre, three medical centers and three pharmacies. Our world class facilities at Dubai and Sharjah are accredited by Joint Commission International (JCI) for 6 times. Zulekha Hospital is a member of the prestigious Dubai Medical Tourism Club (DMTC), which depicts the quality and standard of the centre.

For more than two decades, our hospitals have provided high-quality service to our patients and their families. We have evaluated various parameters that include patient-centeredness of patients and their families, clinicians and nursing staff, and health systems. Most of our interpreters are foreign-born and have medical backgrounds.

At Zulekha Hospitals with the vision to be the most efficient, competent and courteous providers of comprehensive healthcare in the world we do take care of every need of patients because Your Health Matters. Our Bariatric surgery, Diabetes treatments, Orthopedics, Cardiology, Oncology, Neurology, Dermatology, Ophthalmology, Lung treatments, Urology and many other departments are proud to say that Zulekha Hospital Dubai covers all the services for Medical Tourism healthcare or cross border tourism.

If you are travelling to UAE (Dubai or Sharjah) from Oman, Qatar, Kuwait, Bahrain, Saudi Arabia, and Africa as well for surgeries, choose Zulekha Hospital as your preferred healthcare partner.

Our International Patients' Coordinator will be totally committed to attend to your needs and can assists with airport pickups, billing and any special need of our guests.

For more information contact:

Mr. Gururaj Rai
Director Marketing
Mobile: 00971 50 8789369
Email : Grai@zulekhahospitals.com

Mr. Srilesh Nambiar
Deputy Director Marketing
Mobile: 00971 50 8933534
Email: Marketing@Zulekhahospitals.com


  • Medical Services
  • Comprehensive Packages
  • Plan Your Visit
  • Immigration & Visa
  • Travel Insurance Scheme
  • International Patient
  • Patients Rights & Responsibilities
  • Medical Tourism Booklet

Comprehensive Packages


Orthopedics

  • Implant Removal
  • Total HIP replacement, bilateral
  • Total HIP replacement, unilateral
  • Total Knee replacement, bilateral
  • Total Knee replacement, bilateral
  • External Fixator In Radius Fractures (Distracter)
  • External Fixator In Tibia Or Femur
  • Hemiarthriplasty
  • De Quervans Release

Surgery

  • Balloon Insertion – For 1 Year
  • Circumcision - Above 2years
  • Circumcision – Pediatrics
  • Colonoscopy + OGD Under GA
  • Excision Of Keloid, Scar Cyst Subcutaneous Tissues
  • Gastric Bypass
  • Haemorrhoidectomy
  • Hemithyroidectomy
  • Hydrocele Bilateral.
  • Laparoscopy Appendicectomy
  • Laparoscopy Cholecystectomy

Urology

  • Dj Stenting
  • Hemi Nephrectomy
  • Lap Varicocoelectomy Bl
  • Nephrectomy
  • PCNL Percutaneous Neprolithotomy
  • URS And Intracorporal Lithotripsy

ENT

  • Tympanoplasty
  • Nasal Polypectomy Unilateral
  • Adenoidectomy
  • Adenoidectomy And Myringotomy And Grommet
  • Functional Endoscopy Sinus Surgery – FESS

Plan your visit


We are here to help prepare you for your visit. Below is a step-by-step guide to address what you will need to do before your visit. With so many details to keep in mind, traveling abroad for medical care can seem overwhelming.

Before your visit, we will:-

  • Assign personal coordinator who assists you with your appointment scheduling and concierge needs.
  • Schedule medical appointments.
  • Arrange hotel or housing in Dubai.
  • Provide ground transportation from the airport.
  • Estimate cost of healthcare.
  • Assist with financial and billing arrangements.

Immigration & Visa


Before you travel to the UAE, please check your visa requirements and make sure you have a valid visa, if needed. Holders of non-standard passports and travel documents may also have different entry requirements. If your country of nationality appears on the list below, no advance visa arrangements are required to visit the UAE. Simply disembark your flight at Dubai International Airport and proceed to Immigration, where your passport will be stamped with a 30-day visit visa free of charge. This can be extended for an additional 30 days at an additional charge. All visitors must have a valid return ticket as well as a passport valid for at least six months.

Visa validity length, regulations and costs are subject to change, therefore visitors who need a visa are advised to contact their nearest UAE embassy or consulate or visit the website of the General Directorate of Foreign Residency and Foreigners Affairs. Visas can be arranged through travel agents, UAE Airlines, hotels and through close family members who are UAE Nationals or Residents.

Useful links:

Gulf Cooperation Council (GCC) nationals do not require a visa to enter the UAE. Expatriate residents from the Gulf states (Kuwait, Qatar, Oman, Bahrain and Saudi Arabia), who are on the resident visa category of businessmen, company managers or representatives, auditors, accountants, doctors, engineers or employees working in the public sector, can obtain a non-renewable 30-day visa upon arrival in UAE.

Disclaimer: Information and related materials are subject to change without prior notice.

Travel Insurance Scheme


The Medical Tourism Travel Insurance program is a unique travel insurance package that has been designed specifically for inbound medical tourists traveling to Dubai.

This travel insurance policy is underwritten by Alliance Insurance Company, a leading local insurance provider, and backed by the world leader in travel insurance, Allianz Global Assistance, and Lloyds of London. Local administration, technology, and marketing support to bring this innovative product to DHA approved medical facilities and their customers are provided by Worldwide Insurance Solutions.

Claims and assistance services are provided by Allianz Global Assistance (AGA) through their medical assistance subsidiary based in Dubai, NEXtCARE, which provides 24/7 support for the program ensuring that policyholders can get assistance when it’s most needed.

This policy provides cover while in the UAE for a variety of situations, including emergency medical expenses up to $50,000 for each insured person. Also, the individual receiving treatment is automatically covered for additional expenses in the event of an unexpected complication arising following a planned procedure at approved medical facilities included in the Dubai Medical tourism program..

This policy is available from all supporting approved Dubai Medical Tourism facilities and is highly recommended for all inbound medical tourists traveling to Dubai for medical treatment. The policy is made available at the time of booking the initial appointment, and accompanying family members may buy this protection at the same time for a nominal cost of 150 AED per person.

The summary of cover of the main benefits can be downloaded from here, however, the policy wordings must be read in full for a better understanding of the terms and conditions.

This policy is available from all supporting approved Dubai Medical Tourism facility members at the time of booking a procedure and is encouraged for each patient. Accompanying family members may also buy this product at the time of booking at a cost of 150 AED per person. For more details please write to Mr. Vishnu Prasad: vprasad@zulekhahospitals.com

Checklist for international patient


Before the visit:-

  • Obtain Medical records.
  • Discussion with the admitting doctor and referral physician.
  • Obtain plan of treatment and duration of stay and follow-up
  • Gather documents to bring to your doctor’s visit:
    • Copies of any tests, x-rays, or medical histories relating to your medical problem.
    • Completed medical history questionnaire.
    • A list of all current medications taken on a regular basis, including over-the-counter and herbal medications.
    • Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
  • Confirm airline reservations.
  • Confirm Visa requirements and arrange the same.
  • Arrange hotel or housing in Dubai.
  • Provide ground transportation from the airport.
  • Estimate cost of healthcare.

During the visit

  • Provide an interpreter for language assistance.
  • Assist with hospital admissions and follow-up medical visits.
  • Ensure patients understand instructions from physicians.
  • Provide information on local activities for your family.
  • Update estimates of cost of services.

After the visit

  • Help obtain copies of medical reports/films after consultations are completed.
  • Assist with prescription requests.
  • Facilitate communication with physicians.
  • Assist with finances and billing.
  • Facilitate follow-up care.

Patients rights & responsibilities


You and your family have the right to fully understand and practice all your rights. If for any reason you don’t understand them, please contact customer relationship office for any help including providing an interpreter or translator. You and your family have the following rights:-

  • To receive care that is considerate and respectful of your values and beliefs, provided those values and beliefs are not in conflict with the Federal laws and local regulations of the state.
  • To receive individualized, considerate and respectful care in safe setting that is respectful of your beliefs. Care is provided without discrimination as to your face, color, religion, gender, age, familial status, nationality and physical or mental disability.
  • To request privacy during consultation, examination & medical procedures & Zulekha Hospital will be respectful of the same to the extent possible in our health care settings.
  • Protection from verbal, physical, mental and sexual abuse &/or assault.
  • To emotional & physical protection if you are disabled, elderly or a vulnerable child.
  • To have all your own health information kept confidential in accordance with the Federal applicable laws.
  • To refuse observation by anyone not directly involved in your care process.
  • To participate in the care process.
  • To understand and comprehend why the treatment is suggested, before agreeing to your care, what are its benefits or risks or side-effects or outcomes including those that are unexpected like potential costs and also understand what could happen if a certain treatment is refused. Alternative methods of treatment with possible benefits, risks, side effects, possible outcomes including those that are unexpected like potential costs which shall be done in a language that you understand.
  • To receive an itemized bill upon request.
  • To receive a written “Discharge Summary” outlining the therapeutic plans and instructions that clarifies how you should take care of your health post discharge.
  • To obtain a Medical Report and a copy of Medical test results at applicable charges.
  • To refuse treatment to the extent permitted by law and to be informed of the medical consequences of your refusal. As per the law of the land, resuscitative services cannot be withheld nor life sustaining treatments withdrawn on patient or healthcare request.
  • To choose your primary care provider, depending on availability at our hospital and to a second opinion within our facility at additional charges if you so desire.
  • To seek a transfer or referral to another facility when medically appropriate and legally permissible and to take a detailed explanation concerning the need for a transfer along with alternatives to the same. Your transfer will be subject to your completed registration as a patient at the transferred hospital and in accordance with rules and regulations of the transferred hospital.
  • To appropriate pain assessment and management and to have your pain treated effectively and to be given information about the nature of pain and pain relief measures.
  • unique needs in accordance with the rules of the state and best medical practices.
  • To voice your complaints regarding the care, to have complaints reviewed and when possible resolved without fear of any harm or penalty to yourself and to be informed of the responses to your complaint.
  • To receive care that is delivered within financial, ethical and legal norms that protect patients and their individual rights.
  • To give written general consent for treatment upon registration / admission to the hospital or center and for informed consent before any surgery, minimally invasive procedure, anesthesia, transfusion of blood and blood products or any other medical procedures that entail your written consent (as per Zulekha hospital’s policies and procedures) after receiving all information that the patient may need. This will include the procedure benefits, available alternatives and all possible tasks.
  • To receive information from treating doctor on matters directly / indirectly related to care which includes queries on organ donation, research and related benefits and risks, therapeutic alternatives and medical research protocol details.
  • Have a family member or guardian as an escort depending on your availability and your health status as per Hospital’s rules and regulations. However, due to medical reasons certain units don’t allow this.
  • To avail the services of interpreters, translator and spiritual leaders should you desire to overcome barriers due to language, culture, spiritual and physical limitations.
  • To receive immediate care in the emergency clinical situations.
  • To view his / her medical record under the supervision of the treating doctor or any medical team staff who should obtain the consent of author of entry.
  • To ensure protection of your possessions.

Your responsibilities are to:

  • To provide all personal and family health information needed to provide you with the appropriate care. This includes reporting if you are in pain or require pain relief.
  • To participate to the best of your ability in making in decisions about your medical treatment, and to comply with the agreed upon plan of care.
  • To ask questions to your physician or other care providers when you do not understand any information or instructions.
  • To follow the treating doctor’s instructions.
  • To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver or facility.
  • To respect the priority given to emergency cases.
  • To be considerate of others receiving and providing care and respect the privacy of other patients and treat your treating physician and other hospital staff with respect.
  • To observe facility policies and procedures, including those regarding,
    • Noise
    • Visitors.
    • Smoking.
  • To accept financial responsibility for health care services and for the medical report and second opinion and settle bills promptly.
  • To keep confidential any information of any patient you may see / hear inadvertently.
  • To ensure that authorized members of your family are available to hospital personnel’s for review of your treatment and specific concern in the event you are unable to properly communicate with physician.
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